At UmrahLowCost.com, we specialize in providing affordable and well-organized Umrah packages. We value our customers and strive to make your sacred journey stress-free. However, since travel arrangements involve multiple third-party providers (airlines, hotels, transport, and visa authorities), we request you to carefully read our refund and cancellation policy before booking.
1. Cancellation by the Customer
- All cancellations must be submitted in writing via email to our support team.
- 30 days or more before departure → Partial refund may be issued (excluding non-refundable costs such as deposits, visa fees, airline tickets, and administrative charges).
- Less than 30 days before departure → Bookings are non-refundable, unless specifically stated in your package terms.
2. Non-Refundable Services
- Once confirmed, the following are strictly non-refundable:
- Airline tickets
- Visa processing fees
- Hotel reservations
- Any third-party bookings made on your behalf
3. Refund Processing
- Approved refunds will be processed within 15–30 working days.
- Refunds will be made using the original payment method.
4. Rescheduling & Changes
- Requests to change travel dates, traveler details, or upgrades are subject to:
- Availability
- Extra charges (if applicable)
- Airline, hotel, and visa provider policies
5. Cancellation by UmrahLowCost
- In rare cases where we must cancel a trip (due to flight cancellations, government restrictions, visa rejections, or group capacity issues), customers will receive either:
- A full refund, or
- An option to reschedule without extra cost.